Practical, evergreen answers to the questions we hear most, from HIPAA basics to running a smooth virtual visit. No account needed to read.
HIPAA protects clients' health information. In practice it comes down to a few habits: use a platform that will sign a Business Associate Agreement (BAA), keep sessions on secure and encrypted channels, avoid storing protected health information (PHI) where it does not belong, and limit who can access it. HIPAA LINK signs a BAA on every plan, including Free, so you are covered from your first session.
A Business Associate Agreement is a contract between you (the covered entity) and any vendor that handles PHI on your behalf. It is required by HIPAA before you use a tool for client care. If a telehealth or notes vendor will not sign one, that is a red flag. With HIPAA LINK the BAA is included at no extra cost, and any subprocessor that could touch PHI operates under a BAA as well.
Most missed virtual visits trace back to friction or forgetfulness. Send a one-click join link that needs no download or account, use a branded waiting room so clients know they are in the right place, and confirm appointments by email or text. Making the first 30 seconds effortless is the single biggest lever on attendance.
AI can draft a structured note in minutes, but the clinician stays accountable. Get client consent before recording audio, review and correct every generated note before it enters the record, and keep the output in your own EMR. Treat AI as a fast first draft and a time-saver, never as a replacement for clinical judgment.
Virtual EMDR works well when the setup is deliberate. Confirm a stable connection first, use integrated bilateral stimulation so the client follows a smooth visual or auditory cue, and check in on speed and comfort between sets. Keep grounding resources ready, and agree on a simple signal the client can use to pause at any time.
The waiting room sets the tone before a word is spoken. Add your name and a short, warm message so clients feel expected, keep instructions minimal, and make sure the experience works on a phone in the client's language. Small touches of reassurance lower anxiety and help the session start on the right foot.
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Yes. HIPAA LINK is HIPAA and GDPR compliant, with a Business Associate Agreement included on every plan, including Free. Sessions are encrypted in transit and two-factor authentication is available.
No. Clients join from a link in their browser, no account and no download required. Native mobile apps are also available for clients who prefer them.
No. HIPAA LINK is not an EMR and does not store your clinical records. Notes you generate are yours to review and copy into your own system.
When you choose to run AI Notes during a session, it records the session audio and, minutes after the call, generates a structured progress note you can download as PDF or TXT. It is credit-based, with five free credits to start.
Start a 14-day free trial and run your next session on HIPAA LINK. No credit card required.