HIPAA LINK vs Zoom for Healthcare
Zoom is a capable video platform, but clients need the app and the clinical workflow lives elsewhere. HIPAA LINK is purpose-built for therapy: clients join from a link, and your notes, consent, and assessments happen in the same room.
| Feature | HIPAA LINKTherapy-focused | Zoom (Healthcare) |
|---|---|---|
| Getting started | ||
| No download for clients | App/SDK | |
| Join from a simple link | ||
| Free Plan with a BAA | ||
| Custom branded waiting room | Basic | |
| In session | ||
| HD 1:1 video | ||
| Group sessions | Up to 16 | |
| Screen share | ||
| Whiteboard | ||
| EMDR therapy tools | ||
| Clinical & documentation | ||
| AI progress notes | Credit-based | |
| Notes generator | ||
| Teleconsent e-signature | ||
| Assessments (scored) | ||
| Custom form builder | ||
| Practice tools | ||
| HIPAA compliant fax | Add-on | |
| Client queue for providers | ||
| Accept payments (Stripe) | ||
| Purpose-built for therapy | ||
| Admin & staff roles | ||
Comparison based on publicly available information and typical plan configurations as of 2026. Features and pricing on other platforms may change; check each vendor for the latest. "Add-on" means available at additional cost.
Where HIPAA LINK stands apart
No app for your clients
Clients click a link and enter their name. No account, no install, fewer no-shows and less tech support before a session.
A clinical room, not a meeting
Waiting room, client queue, EMDR, teleconsent, and assessments are designed around a therapy visit, not a business meeting.
Notes done in the room
AI progress notes and the notes generator turn the session into documentation you copy into your EMR, no separate tooling.
A fair comparison
Zoom (Healthcare) is a solid product and the right fit for some teams. We have tried to represent it accurately. The best way to decide is to try HIPAA LINK free for 14 days and see how it fits your sessions, no credit card required.
See how else we compare
Try HIPAA LINK free for 14 days
Run a real session with every clinical tool included. No credit card required, and keep a free account after.