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Waiting room & queue

A calm waiting room, a live queue.

Clients check in to a branded waiting room and you admit them when ready. See who is waiting in real time, all from one link.

BAA included No download required
Dr. Jennifer's waiting room
hipaalink.net/drjennifer
Amanda 0 min
A Start call
Marcus 1 min
M Start call
How it works

Waiting Room & Client Queue in three steps

1

Share your link

Clients open your personal link and enter their name, no account needed.

2

They wait, calmly

A reassuring, branded waiting room lets them know you will be right with them.

3

Admit when ready

Watch your queue fill in real time and start the session with one click.

Why it helps

Built to make your day easier

Branded & custom

Add your name, logo, and a welcoming message to the waiting room.

Live queue

See who has checked in and how long they have waited.

Message waiting clients

Send a quick note if you are running a few minutes behind.

Multiple languages

The check-in experience meets clients in their language.

Inviting clients

Invite by email, SMS, or calendar

Send your room link the way that works for each client. Every invitation includes a friendly message and your secure link.

INVITE VIAEmail
Client Email
Enter email address
Invitation Message🇺🇸
Hello, Dr. Marcus Bennet, LCSW has invited you to join an online session. Click the link below to join.

https://hipaalink.net/drmarcus
Send invitation
INVITE VIASMS
Client Phone Number
🇺🇸 (xxx) xxx-xxxx
Invitation Message🇺🇸
Hello, Dr. Marcus Bennet, LCSW has invited you to join an online session. Click the link below to join.

https://hipaalink.net/drmarcus
Send invitation
INVITE VIACalendar
07/07/2026
03:30 PMto 03:45 PM
Invitation Message
Hello, Dr. Marcus Bennet, LCSW has invited you to join an online session. Click the link below to join.

https://hipaalink.net/drmarcus
Launch calendar
What your client sees

A calm, branded waiting room

Clients land on a reassuring screen with your details, a personal welcome, and a way to chat. You customize the messages, and it works in their language.

WAITING ROOM

Hi, Amanda

Thank you for waiting, I will be with you shortly.

Provider Message
Dr. Marcus Bennet, LCSW
Geriatrics
Available Wellsprings Behavioral Health care@wellsprings-health.example
Yours to personalize

Set the tone before the session starts

Your waiting room greets each client by name and shows who they are about to meet. Customize what they read while they wait, and keep a private channel open in case they need you.

  • Custom Welcome Message shown while clients wait
  • Custom Unavailable Message for after hours or when you step away
  • 1:1 chat to share files and links before you admit them
  • Translated for the client, with light and dark modes

Try Waiting Room & Client Queue free for 14 days

Use the whole platform free for 14 days. No credit card required, and keep a free account after.

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HIPAA and GDPR compliant · BAA included
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