Spruce Health Integration

How to integrate with Spruce Health

Updated 11.30.2023

Spruce Health was not designed to integrate with 3rd party telehealth platforms because they offer their own 1:1 video feature. The following instructions were shared by other providers who utilize Spruce Health for their practice, but host their video sessions using HIPAA LINK.

The workaround

Utilize Spruce Health’s Saved Messages feature to quickly send your meeting link to patients without having to retype it every time you want to share it with a patient or colleague.

What are saved messages?

see full article: https://help.sprucehealth.com/article/459-saved-messages

There are three parts to a saved message:

1. Label: A tool for you to organize your saved message and remember the topic. This is not visible to the patient, e.g. Appointment_reminder

2. Message body: The message text that will deliver to the patient, e.g. Reminder, you have an upcoming appointment on…

- You can add an attachment (photo, video, or PDF) when creating your saved message. When you select into the Message Body, you will see the paperclip icon. Select this icon to add a photo, video or PDF to your message body.

3. Designate as private vs shared: Applicable if you have multiple teammates on your account. This allows you to decide if the saved message is only visible/editable by you, or if anyone on the team can access it.

Create a saved message

From the web or the mobile app:

Select the gear icon at the bottom to view your settings.
Select “Saved Messages” under the header “Workflows.”
Enter a title and compose your saved message in the Message Body.
Select Save on the upper right hand corner.

You may also access this setting from a conversation by tapping the saved message icon at the bottom of the compose bar, then selecting “Manage”.

Send a saved message

There are two ways to populate a dropdown menu of all your saved messages.

Open up any existing patient conversation or start a new one, then:

Type a space, then a period in the text box
Select the Speech Bubble Icon located under the text box

Select the saved message you’d like to use from the dropdown menu. The text of the saved message will appear in the compose area and any attachments that are part of the saved message will appear as message attachments. You can edit and add to the message before sending to the recipient.

Tips on how to title your saved messages

Message recipients won’t see the titles of your Saved Messages. We recommend that you give your saved messages descriptive titles and omit spaces to improve the in-line search function.
- For example, “TelehealthHIPAALINK” works better than “Telehealth HIPAA LINK”

Why Choose HIPAA LINK?

TherapyNotes is a phenomenal EHR, practice management, and billing platform designed for behavioral health professionals. HIPAA LINK is simply offering the best alternative to their built-in telehealth service should you need more than what they offer, at an affordable price. Here is our side by side comparison so you can make an informed decision as to which platform would be best for you.

HIPAA LINK

Spruce Health

Price

$9.95/month

$20/month

Group Sessions

Up to 16 in a call

Virtual Whiteboard

Built-in
Fully Integrated

EMDR Tools

Built-in
Fully Integrated

Blur/Background

One Login

Switch between multiple organizations with one sign-in

Different email logins required,

per organization

Custom URL

Custom Waiting Room

Client Queue

Queue Wait Timer

Private/Group Messaging

Screen Sharing

Session Notes

Session Timer/Clock

Reliable Calls

Business Associate Agreement

No Additional Fees

Requires Paid Subscription
$49/mo for Solo, or
$59/mo + $30/per Clinician for Group